Adorn Beauty – Privacy Policy and GDPR Compliance Statement
Effective Date: [01/08/2018]
Adorn Beauty is committed to ensuring the privacy, confidentiality, and security of personal data in accordance with the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and all other relevant laws.
This Privacy Policy explains how we collect, process, store, and protect your personal information when:
- This Privacy Policy outlines how we collect, process, store, and protect your personal information when:
- You visit our salons in person.
- You access our websites https://adorn-beauty.com or https://adorn.beauty
- You download and use the Adorn Beauty Client App for Android or iOS
- You make bookings via our appointment management partner AppointGem.com
All prices, treatments and information are correct at the time of posting this website and are subject to revision without notice.
Payment
We accept most credit cards, debit cards, and cash payments. All prices include Value Added Tax (VAT) at the prevailing rate.
Refunds
We do not offer refunds for any completed services. If you are dissatisfied with any aspect of your experience, please contact us so we can review and attempt to resolve the matter.
Zero Tolerance / Abusing Policy
Adorn Beauty values equality and diversity and does not tolerate discrimination, harassment, or abuse by clients or staff. Management reserves the right to stop or refuse treatments where such behaviour occurs.
Punctuality Courtesy over the Appointments
Late arrivals will reduce the available treatment time to avoid affecting subsequent clients. We will complete as much as possible within the allocated time or suggest re-booking. Treatment durations include 5 minutes preparation at the start and end.
Salon Hygiene
Salon hygiene is of the highest importance. All sterilisation equipment is approved by the local Environmental Health Officer.
Mobile Phones
Please switch off mobile phones before and during your salon visit.
Consultation
If you are unsure which treatment is best for you, we offer complimentary consultations in strict confidence.
Data Security
We treat all personal details with the utmost care:
Stored securely online or in locked hard copy
Never shared with third parties without consent
Protected against misuse, loss, unauthorised access, alteration, or disclosure
Access is restricted to authorised employees on a need-to-know basis We have procedures for responding to suspected data breaches and will notify affected individuals and regulators where legally required.
Data Retention
We retain client data for as long as necessary for its intended purpose. Consultation records are reviewed to recommend suitable treatments. Client records are removed from our database if no services have been used for three years.
Data may also be retained to improve client experience and administer loyalty rewards. You may withdraw consent for such use at any time.
Cookies
We use cookies and similar technologies for:
Analytics – anonymous tracking of browsing patterns to improve our website
Service optimisation – remembering preferences and enhancing site performance
We do not have access to third-party cookies, and third parties cannot access ours.
GDPR Rights
Under GDPR, you have the right to:
– Access the personal data we hold about you
– Request correction of inaccurate information
– Request deletion of your data (where legally permissible)
– Restrict or object to certain processing
– Request data portability
– Withdraw consent for marketing or sensitive data processing
Requests should be made by call on the branch from which you are receiving comm. We will remove your data within 30 days
Mobile Application Privacy
Adorn Beauty Client App is available on:
Google Play Store (Android): https://play.google.com/store/apps/details?id=com.adorn.clienthl=en_GBpli=1
Apple App Store (iOS): https://apps.apple.com/us/app/adorn-beauty-customer-app/id6741565781?uo=2
The app may request access to:
– Location services (for nearest salon recommendations)
– Camera (for profile or consultation images)
– Push notifications (for reminders and promotions)
– Permissions are optional and can be managed in device settings.
Data Sharing
We share data only with:
AppointGem – for appointment and treatment management
Payment providers – for secure processing
Regulators – where legally required
Under-16 Clients
Parental or guardian consent is required for clients under 18 years of age.
Data Breach Procedure
In the event of a breach, we will:
– Investigate promptly
– Notify the ICO where required
– Inform affected clients without undue delay
Contact Information
Websites: https://adorn-beauty.com | https://adorn.beauty
Android App: https://play.google.com/store/apps/details?id=com.adorn.clienthl=en_GBpli=1
iOS App: https://apps.apple.com/us/app/adorn-beauty-customer-app/id6741565781?uo=2
Name Address of Branches:
Adorn Beauty – Atria Watford : 44-A Atria Watford, Watford WD17 2UB – 01923252325
Adorn Hair Beauty – Watford Highstreet : 104 High St, Watford WD17 2BW -01923517325
Adorn Beauty – Uxbridge – 23 Chequers Square The Pavillions, Uxbridge UB8 1LN – 01895813737
Adorn Beauty – High Wycombe – 86-87 Eden Shopping Centre, High Wycombe HP11 2DQ -01494 535089
Adorn Beauty – Slough – Unit 58-59 Queensmere shopping centre, Slough SL1 1LN – 01753 534737
Adorn Beauty – Aylesbury – 19, Hale Leys, shopping centre, Aylesbury HP20 1ST – 01296415016
Adorn Beauty – Lakeside – Arterial Rd, Stifford, intu RM20 2ZS – 01708 607666
Policy Updates
This policy is subject to review and may be updated to reflect changes in legislation, technology, or operational practices. The latest version will be available on our websites, inside the Adorn Beauty Client App, and at our salons.
Finally
If you do not agree with this Privacy Policy you should not submit your personal information on our website or in salons.
Package Terms
We respect that you have bought package from us. To get the most out of your
package, you must adhere to the following conditions:
- You have to use the package within the given time frame. If you do not avail the package within the stipulated time, in these circumstances, you will not be given extra time under any circumstances.
- If we temporarily close our shop for any reason, in such a situation we will extend the time limit to you as many days as we have closed the shop.
- The package is yours and we insist that you get the benefits. But, if for some reason, you are unable to take advantage of the package, in such a situation, we will need your written approval from you as to who else in your place will take advantage of the package? You must provide us with the name of the beneficiary. As you provide this information, we will immediately transfer the benefit of the package to the person named after you. You will not be the owner of this package as soon as the benefit of the package is transferred to the new person. Please note that we will only transfer the package and will not extend the duration of the package for any reason * (* unless condition number 2 applies)
- We appreciate that you have purchased the package only when you are happy with our customer service and want to reap the benefits of the package. However, the package money will not be refunded under any circumstances. If you migrate in the package, in such a context we would urge you to give the benefit of your package to any member of your family or even your friend. If you are not able to do this, you will lose the benefit of the package. Under any circumstances, We will not refund you the money. However, if you want to change the treatment, we may allow you to change the treatment* (Not valid in all cases. T&C apply).
- If the therapist of your choice leaves the job, we will only suggest that you choose another therapist from our current team. But we are not responsible for giving you any kind of refund or any other benefits.
- Expiry of your package will be explained to you in person and will be given to you in writing on paper. If you have lost this paper, you can feel free to ask us about your total remaining package Benefit and the expiry date of your package.
- If you have taken a package of more than one service then you have to get all the services done in one day. For example, if you have taken manicure and pedicure services as a package, in such circumstances you have to get the manicure and pedicure done on the same day. We will not be able to give you a package benefit if you do not follow this procedure.
